Refund and Returns Policy

The general sales and delivery terms and conditions of Shade Control also apply. In the event of conflict between any provision of this return policy terms and conditions and the general sales and delivery terms and conditions, the latter terms prevail. Any such conflict has no effect on the applicability of the other provisions of these return terms and conditions.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

Return procedure
To start a return, send an e-mail to .
Please include your name and order number. For product improvement reasons we also would like to know the reason of return. Of course you are not obligated to do this, but we highly appreciate if you do.

If your return is accepted, then you shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Return shipping costs should be covered by you. It’s also the senders responsibility to fill in the right address and for any damages that occur during shipment.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
If you apply for a refund, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). If you return only part of your order then the cost of delivery will not be refunded. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.